Shipping Policy
At Troy Nest, we strive to provide fast and reliable shipping for all of our customers. This Shipping Policy outlines how we process, ship, and deliver your orders.
1. Shipping Areas
We ship to locations worldwide. Whether you’re ordering from within the country or internationally, you can expect the same high standard of service.
2. Processing Time
- All orders are processed within [2-3 business days] of receiving your order.
- You will receive a confirmation email with the details of your order once it has been processed.
3. Shipping Methods
We offer cash-on-delivery (COD) as the only payment option. Your order will be shipped via trusted delivery services, and you will be required to make payment directly to the delivery personnel when you receive the product.
Shipping methods and delivery times may vary based on your location. We work with reliable carriers to ensure your order reaches you safely and promptly.
4. Shipping Costs
- Shipping fees: Shipping costs are calculated based on the delivery address and the size/weight of your order.
- You will be notified of the shipping costs during checkout before confirming your order.
- Free Shipping (optional): If you offer free shipping promotions, you can include that here (“Enjoy free shipping on orders over [$40].”)
5. Delivery Time
- Delivery times vary depending on your location. Typical delivery times are:
- Domestic Orders: [3-7 business days]
- International Orders: [7-14 business days]
Please note that delivery times may be impacted by factors outside our control, such as weather, holidays, or customs clearance for international shipments.
6. Order Tracking
Once your order has been shipped, we will send you a tracking number (if available) so you can track the status of your shipment.
7. Order Issues or Delays
If you experience any issues with your shipment, such as delays or lost packages, please contact our customer service team immediately at [Your Contact Email]. We will assist you in tracking your order and resolving any issues.
8. Customs, Duties, and Taxes
For international shipments, your order may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and will be collected upon delivery. We recommend checking with your local customs office for more information about potential fees.
9. Incorrect Shipping Address
Please ensure that the shipping address provided at checkout is correct. If your order is shipped to an incorrect address due to an error on your part, we cannot be held responsible for any delays or additional costs.
10. Lost or Damaged Orders
If your order is lost or damaged in transit, please contact us immediately at [email protected]. We will work with the shipping provider to resolve the issue and may offer a replacement or store credit, depending on the situation.
11. Changes to Our Shipping Policy
Troy Nest reserves the right to update or change this Shipping Policy at any time. Any updates will be posted on this page with an updated effective date. Please review this policy regularly for any changes.
12. Contact Us
If you have any questions or concerns about our Shipping Policy, or if you need assistance with your order, please contact us at [email protected].