Return and Refund Policy
At Troy Nest, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer the following returns and refund policy.
1. Returns
We accept returns for products that meet the following conditions:
- The item is unused, undamaged, and in its original packaging.
- The item is returned within [14 days] of receiving the product.
- The item is not a final sale or clearance item (if applicable).
- Return requests must be initiated within [5 days] of receiving the order.
Note: We are unable to accept returns for products that have been opened or used unless they are defective or damaged upon arrival.
2. How to Return an Item
To return an item, please contact our customer service team at [email protected] with the following details:
- Your order number
- Item(s) you wish to return
- Reason for return
Once we review your return request, we will provide instructions on how to proceed with the return. Please do not send items back to us without prior approval.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund.
Refund Method:
Since we operate on a cash-on-delivery (COD) payment method, as no direct monetary transactions occur during the order process.
- Replacement Item: If your item is defective or damaged, we will offer a replacement at no additional charge.
4. Non-Refundable Items
Some items are non-returnable and non-refundable, including but not limited to:
- Customized or personalized products
- Final sale or clearance items
- Items that are used or opened (unless defective)
5. Defective or Damaged Items
If your product is defective or damaged upon arrival, please contact our customer service team immediately, within [3 days] of receiving the product. We will arrange for a return or replacement at no additional cost to you.
6. Exchange Policy
If you wish to exchange an item for a different size, color, or model, please contact our customer service team. Exchanges are only possible if the item is eligible for return and is in its original, unused condition.
7. Shipping Costs
- You are responsible for the shipping cost when returning an item, unless the return is due to a defect or damage caused by us.
- For defective or damaged items, we will cover the return shipping cost.
8. Changes to Our Refund and Return Policy
Troy Nest reserves the right to modify or update this Refund and Return Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about our Refunds and Return Policy or need assistance with a return or exchange, please contact us at [email protected].